Terms and Conditions

Shipping and Delivery

We endeavour to ship in-stock items on the same day for next-day delivery, wherever possible. The majority of orders are despatched within 7-10 working days of receipt of your order. If you do not receive notification of any delay and have not received your items within 5 days of the delivery period, please let us know immediately. Delivery charges are applicable. Hello.off the mainland UK, including the Scottish HighlandsóHi. In this case, we will contact you to arrange payment of the delivery at cost price. Please check for any signs of damage to your goods upon delivery. If you believe the goods may be damaged, please write 'DAMAGED' when signing for the delivery. Alternatively, ask the courier to wait while you check your goods. If the goods are damaged, do not accept the delivery. If you believe you have received the wrong items, please inform us immediately. If this is the case, we will arrange for the incorrect item to be collected and you will receive a replacement. Your goods may be despatched without prior notification unless we are advised otherwise. I'm sorry, I cannot translate that. It appears to be empty.to contradictáRio. Our carriers will attemptãagain the next-day delivery, if nãOh, I'm fine.éI'm availableíGo to accept à first. If nãIf there's nothingépara aceitar a entrega pela segunda vez, os artigos serão para nósãreturned. In this case it would beá called to arrange the delivery date and charged for the reshipment of the goods. £10 per 1 parcel and an extra £6 for each additional parcel, aléplus VAT.

Order Confirmation

After placing your order online, you will automatically receive a confirmation email.

Returns and Refund Policy

Thank you for purchasing through Trifibre LtdOur aim is to deliver products of high quality and in good condition; however, if you are not entirely satisfied with your purchase, we are here to help. If you need to return an item or items, please Contact us in advance so that we can strive to resolve your issue efficiently and satisfactorily.

You have 10 working days to return or 7 working days to notify us of a non-conforming item from the date you received it.

Returns

To be eligible for a refund, your item must be unused and in the same condition that you received it. Returns for personalised products, such as flight Cases Customised polyester or custom foam inserts are not eligible for return. For non-conforming items, please see below.

To return an item, it must be in its original packaging. Attach the proof of purchase to the item you are returning. If there are multiple items, make a note on the proof of purchase indicating the number of packages in your shipment and attach it to one of the packages. Failure to provide this information may prevent or delay the refund process.

Returns should be sent to:

FAO. Returns
Trifibre Ltd
Unit 17 Boston Road
Leicester
LE4 1AW

As soon as we receive your item, we will inspect it before commencing the refund process.

If your return is approved, we will initiate a refund to your credit card or original method of payment.

Full refunds on returns will be issued provided that the returned products are in new and resalable condition. PLEASE NOTE THAT ‘MADE-TO-ORDER’ ITEMS AND SKB PRODUCTS WILL BE SUBJECT TO A RESTOCKING FEE OF 10%, WHICH WILL BE DEDUCTED FROM THE REFUND AMOUNT.

Refunds for returns will be processed within 7 calendar days of receiving the return. We will notify you by email once the refund has been processed.

Shipping

You will be responsible for arranging and paying for your own shipping costs to return your item. Shipping costs are non-refundable.

Non-conforming assets

In case of non-compliance, inform your sales contact of the TrifibreIt may be necessary for you to provide images of non-compliance wherever possible to help your sales representative provide the best possible solution.Compliance the products as quickly as possible and according to your needs.

Discounts and refunds will be credited to your credit account within 7 calendar days of agreement. TrifibreAlternatively, the Very Refunds or discounts will be issued to your credit card or original payment method.

Contact us

If you have any questions about returning your item, please contact us by email[email protected]

Tax charges

Customers in the United Kingdom and European Union will be charged VAT at the applicable rate in force. All other orders are exempt from VAT when you provide a current VAT number.

Price Parity Policy

We will match any price quoted by other European manufacturers of Lazy to the Same Lazy You Lazy of equivalent quality.

Guarantee

Some Products in our range are covered by a 6-month, 5-year, or LIFE guarantee (depending on product type and category) and will be replaced or repaired should breakdowns occur within this period. A Trifibre is not liable for damage where there are grounds to believe that there has been misuse, neglect or accidental damage. Warranty repairs must be returned to us at the buyer's expense. Please Do not return goods without prior authorisation..

Flight Case Hardware

Hardware guarantees Flight Cases are covered by a limited lifetime warranty. This warranty does not apply, however, if the use is limited by improper use or by external forces (particularly flight or transport damage, e.g. deformation, casing breaks, scratches, wear and tear, etc.) or by liquids. We advise that flight or transport damage be reported to carrier (e.g. rail or airline company) to claim compensation.

Rotational Moulded Bags

The Lazy Zeus, Eos, Leonardo and Pegasus, as well as products from the e-commerce category ‘Trifibre‘ – ‘Bags 'moulded', are all covered by a limited lifetime warranty. This warranty only covers The outside of the suitcase Yes and does not apply to fittings and accessories, such as wheels, handlesfoam, closures, etcHowever, this warranty does not apply if the usage is restricted by misuse or external forces (particularly flight or transport damage, e.g. deformation, body cracks, scratches, wear and tear, etc.) or by liquids. We advise that flight or transport damage is reported to the carrier (e.g. rail or air company) for compensation.

Max Cases

The Lazy Max are covered by a limited lifetime warranty in accordance with the manufacturer's terms and conditions. Please see below for details. Please see the “How to Claim” section below for instructions on how to make a claim under this warranty in accordance with the terms of Plastic PanaroAs Injection-moulded bags PLASTICA PANARO SRL has a watertightness guarantee up to 1 metre in depth for 30 minutes (IP67) if properly closed with the seal intact and correctly inserted into the lid, unless otherwise indicated. Within the limits permitted by law, the liability of PLASTICA PANARO SRL is limited to bad and not its contents, its foam, or damage to people caused Hello.for defective products. NãIs there any right of executionãregarding the warranty, so beãall claims rejectedõof any nature, if any repairsõor intervenesõif they have been carried out by peopleãauthorise by the manufacturer, or if the Lazy have been altered, damaged, physically modified, misused, abused, neglected, carelessly, recklessly or incompetently by the buyer or a third party, or if they have been the subject of an accident or misuse. PLASTICA PANARO SRL will decide to apply this warranty and replace or repair the bad or part of the same defect, solely at your discretion. Within the limits established by law: This warranty replaces all other warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Therefore, through this warranty certificate, all other implied warranties and any liabilities not directly arising from the contract are excluded and not recognised. Within the limits established by law, PLASTICA PANARO SRL shall in no event be liable for any damages indirectpunitive, incidental or consequential damages, or any special damages, regardless of whether the claim for such damages is based on this warranty. To the extent permitted by law, in no event shall the liability of PLASTICA PANARO SRL for the purchase, as established herein, will exceed the purchase price of the product for which the failure or defect is being claimed. The buyer, to exercise their rights, must report any failures or defects within two months of discovering them. In the case of replacement of the product or component by PLASTICA PANARO SRL, the single product or component will not have a new warranty period but will continue the warranty period based on the original purchase date.

SKB bags

SKB cases are covered by a manufacturer's limited lifetime warranty. Please visit http://store.skbcases.com/warranty-information/ for details and follow the instructions in the “How to Claim” section below to obtain warranty service.

Who is covered

A Trifibre offers a 6-month, 5-year and LIFE (depending on the product category) on products you purchase in accordance with the above conditions for the first buyer or the person who receives the product as a gift, from the date of purchase (warranty period).

How to claim

To claim our warranty, please inform the Trifibre about any defects within the warranty period. Trifibre will then decide if the defect is covered by the warranty. If the defect is covered, you will be asked to send the product along with proof of purchase to the TrifibreA Trifibre will then repair or replace the product at your own expense and pay for the return shipping costs. Shipping costs are the responsibility of the Buyer. If the product is irreparable and no longer in production, it may be replaced with a comparable successor product. Incidental and consequential damages are not covered by this warranty. The warranty is limited to the value of the product. If the Trifibre agree to a warranty claim, claims under this warranty shall expire six months after they have been claimed, but not before the expiry of the warranty period. This warranty grants you only the rights described above.